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We offer free trials because as a client you can test our services and make sure we have services that you need and are 100% happy with our server, so before buying please take advantage of the free trial. If you have any issues or technical questions when you set up your services you can contact our live support team they will help you make it work.
Because of the nature of digitally downloadable goods that we sell, refunds are impossible once the files have been delivered to you immediately after your purchase, except under extraordinary situations. If our servers are down and we can not bring it back within 10 days, we will refund you. In this situation, we will process the refund as soon as possible. But depends on our payment system or the method that you use for the initial purchase it can take up to 14 days for the refund to reflect in your bank account/card.